Shipping policy

Thank you for shopping at PIVTKIN! We are committed to providing efficient and reliable delivery services for your orders.

Supports package tracking for over 3,200 carriers, including UPS, FedEx, Royal Mail, DHL, USPS, LaPoste (Colissimo), China Post, Australia Post, Yun Express, Cainiao, Anjun, Flytexpress, and more.

Order Processing Time: All orders are typically processed and shipped within [e.g., 1-3 business days] (Monday to Friday, excluding public holidays).

Custom Items: Custom clothing and shoes require additional production time. Custom orders are typically produced within [e.g., 5-10 business days] before being shipped. Please note that this timeframe does not include public holidays.

Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Delivery Area: We currently only offer delivery services to addresses within the United Kingdom (UK).

Delivery Fee: Free shipping.

Important Note: The delivery times listed above are estimates only and are not guaranteed. Unforeseen circumstances (such as severe weather, customs delays, carrier issues, etc.) may occur during delivery, causing delays.

Please ensure your delivery address is accurate. We are not responsible for delivery delays or lost packages due to incorrect addresses. If your package is returned due to an incorrect address, you may be responsible for the cost of reshipping.

Once a package leaves our warehouse, the risk of loss or damage during transit transfers to the customer. We are not liable for any lost, damaged, or stolen packages that occur during transit. However, we will do our best to assist you in filing a claim with the carrier.

Order Tracking: Your shipping confirmation email will contain a tracking number and a query link, allowing you to track your order status at any time.

Contact Us: If you have any questions about our shipping policy, please contact us via pivtkinuk@outlook.com.